Viewing posts about Customer Service.

Social Contracts Under Stress

A few weeks ago, during normal working hours, something interested happened in one of our team's Slack channels. One of the engineers (from a different team) came in, asked a question about a project they were working on, and, after waiting less than ten minutes, decided to "@here" with a rude…

  • Category Personal
  • Posted September 16, 2021
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Thoughts on UX Design

Recently I had the pleasure of reading Killer UX Design by Jodie Moule. This book goes over the basics of a user-focused design process, explaining some methods and practices to ensure user experience (UX) stays paramount throughout the discovery, concept, and delivery phase of a project. It really…

  • Category Web Development
  • Posted February 2, 2013
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Product Development and Intelligence

My career in web development started with delivering products, not necessarily expectations. Starting as a lone web developer I've previously made the mistake of trying to put the product specifications before the client needs, focusing on what I can do technically and not what I should be doing to…

  • Category Web Development
  • Posted March 25, 2012
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Levels of Impossibility

As a novice web developer I often thought that many site functionality ideas were impossible. Without experience or working knowledge of a variety of web languages even the most basic Javascript animations or ajax features throughout the internet lived in the realm of dark magic and mystery. Now,…

  • Category Web Development
  • Posted September 3, 2011
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